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1. Is there minimum order quantity?
Yes. Based on the size and type of the item, each item has different minimum order quantity. Please see our “Step by Step” page for MOQ requirements.

2. Is there a set up fee?
There is $1000 development fee (which can be applied to your final purchase order) for custom orders or $20 set up fee for any embroidery orders. There is no set-up fee for any reorders for embroidery products.

3. Do I have to have my design or artwork to get started?
No. We can create your artwork based on the concept you provide us. If you have a specific design, please forward it to us so we can create your branded item.

4. How long does it take to see an initial sample?
Samples can take up to 2 to 6 weeks, depending on the type of item.

5. How long does it take to receive my order?
For custom orders, it takes approximately 95 - 120 days after the prototype is approved. For embroidery orders, it takes 2-4 weeks after the prototype is approved.

6. Where are your products manufactured?
All samples for custom orders are made in our factory in China or Indonesia, and all samples for embroidery orders are made in the USA factory.

7. Can we have special hangtag or label?
Yes, as long as you provide us with the detail art and logo on Illustrator file.

8. Can we have our company name or logo on the product?
Yes. We can personalize your custom brand name on your product. Location may vary depending on the type of item and fabric. Our team will discuss and communicate all details in advance.

9. What do I need to get started?
Please read our step by step process and fill out the two required forms or email us at info@auroracustomplush.com today. We will follow up and get started on your project.
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8820 Mercury Lane, Pico Rivera, CA 90660
TEL: 562-205-1222 FAX: 562-948-1661, 1-888-AURORA2 (287-6722)
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The designs, names, logos and marks shown are intellectual properties
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or other proprietary rights of Aurora World, Inc. or third parties.
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